The SLA
72 hours to prep. Then same-day across SoCal.
Order by 2pm PT, Monday–Thursday. We prep your full order inside 72 hours. Orders of 50 boxes or more anywhere in our 6-county Southern California footprint get same-day hand-delivery on the prep-complete day — by our own driver, not a carrier label. Outside SoCal, and most orders under 50 boxes: tracked ground ship, 1–5 business days after prep. No form, no call-in — the SLA applies from the moment we confirm your order.
How the clock works.
Step 01
You order by 2pm PT
Monday through Thursday. Orders placed later in the day start the prep clock the next business morning at 9am PT.
Step 02
We prep inside 72 hours
Signature, Premium, and Executive boxes come together from curated inventory we already own — no logo-print wait, no supplier ping. Prep is from our Costa Mesa studio.
Step 03
50+ SoCal: same-day hand-delivery
Orders of 50+ boxes to any of our 6 Southern California counties go out with our own driver on the prep-complete day — signature required, left at reception or with a named recipient.
Step 04
<50 or nationwide: usually tracked ground
Individual boxes normally ship tracked ground the hour prep wraps (a small local order on a tight date can often go the same day, hand-delivered free, confirmed in writing first); out-of-state recipients always do. Tracked ground arrives 1–5 business days after packing. Recipient gets a tracking link the same hour.
The SoCal hand-delivery zone, by ZIP.
6 counties, roughly 150 miles of coastline. If your recipient list is in any of the ZIP ranges below and the order is 50+ boxes, same-day hand-delivery applies automatically — you do not have to ask for it. Under 50 boxes normally ships tracked ground the hour prep wraps.
Los Angeles County
- Los Angeles (DTLA, Westside)90001–90094
- Beverly Hills90209–90213
- Santa Monica90401–90411
- Long Beach90801–90899
- Pasadena91101–91199
- Culver City / Inglewood90230–90305
Orange County
- Costa Mesa (HQ)92626–92628
- Newport Beach92657–92663
- Irvine92602–92698
- Anaheim92801–92899
- Huntington Beach92605–92649
- Mission Viejo / Laguna92651–92692
San Diego County
- San Diego (Downtown / Gaslamp)92101–92199
- Carlsbad / Encinitas92008–92024
- La Jolla / Sorrento Valley92037–92121
Inland Empire + Ventura
- Riverside92501–92879
- Ontario / Rancho Cucamonga91708–91762
- Ventura / Thousand Oaks93001–93066
Don't see your ZIP? If it's adjacent to one of the zones above, text us — we'll check whether it falls inside the footprint. Anything outside SoCal, and most orders under 50 boxes, ships tracked ground in 1–5 business days after our 72-hour prep window (not covered by the same-day hand-delivery SLA). A small local order on a tight date can often still go the same day, hand-delivered free — ask first and we confirm it in writing.
The honest fine print.
We wrote this like an escrow officer would — exact, not bureaucratic. The exceptions below are the only reasons our 72-hour prep SLA slips.
50-box threshold for the free hand-delivery wave.
The free same-day SoCal hand-delivery wave starts at 50 boxes on a single order. Under 50 boxes normally ships tracked ground after the 72-hour prep — but a small local order on a tight date can often still go out the same day, hand-delivered free, if you ask first, and we confirm it in writing.
Cutoff is 2:00pm Pacific, Monday–Thursday.
Orders placed after 2pm PT or on Friday–Sunday start the 72-hour prep clock at 9am PT the next business day. Federal holidays are excluded from the count.
Custom-logo branded boxes add 7–14 days for printing.
Branded orders (logo ribbon, printed inserts, co-branded box) add 7–14 business days to the standard prep window for print lead time. We'll always tell you which timeline applies before you pay.
We do not ship alcohol.
Every box in the catalogue is alcohol-free, so there is no age verification and no adult signature on delivery.
Bad addresses and locked buildings pause the clock.
If a recipient's office is closed, security won't accept, or the address is wrong, we pause the count until you give us a working drop. We'll text you within an hour of the first failed attempt.
Prep-SLA miss: we credit the full shipping line.
If we miss the 72-hour prep window on something under our control, we credit the shipping charge on that order automatically. The gift itself still gets to the recipient — we just don't charge you for ground we didn't earn.
Acts of God, wildfire closures, I-5 shutdowns.
If CHP closes the 405 or an evac order lifts our driver off a hand-delivery route, we'll email you the same day with a revised ETA and the fastest alternative (usually tracked ship-to-home). Shipping is credited for any such delay over 24 hours.
Get started
Request pricing
Request pricing
Tell us a little about what you need — we'll reply with ideas and pricing. Orders start at 12 boxes.