Terms of Service

Who you're contracting with

Pacific Gift Box Co. is a brand of Strabella LLC, a California limited liability company with principal office in Costa Mesa, CA 92626. When you place an order with Pacific Gift Box Co., your contract is with Strabella LLC. Invoices, receipts, and payment pages are issued under the Pacific Gift Box Co. name; W-9 and other tax documents carry the legal entity name and are available on request.

1. Accepting these terms

By using pacificgiftbox.com or placing an order, you agree to these terms. If you do not agree, please do not use the site. If you are ordering on behalf of a company, you confirm you have authority to bind that company to these terms.

2. Orders and payment

All orders are subject to availability and confirmation. We may refuse or cancel an order at our discretion, with a full refund if we have already charged you. Payment is required before fulfillment; we do not offer net terms.

Prices are in US dollars and may change without notice. Once an order is confirmed, the price quoted at confirmation is what you pay. Sales tax is applied where required by California or the recipient's state.

3. Annual program reservations

Paying for the Annual Corporate Gifting Program reserves the number of gifts you selected, at the per-gift price shown at checkout, for twelve months from the date of payment. It is a prepaid reservation, not a subscription: nothing renews or is charged automatically. We collect your artwork and product selections after payment and confirm your production window when we do. If we cannot meet that window, you may cancel for a full refund.

You may cancel for a full refund at any time before you approve your proof or the first gift ships, whichever comes first. After that the reservation is final. Gifts left unused at the end of the term are not refunded: renew and the remaining balance carries into the new program year, or we ship the balance to you or to the recipients you name. The one-time setup charge covers your print plate and is not refundable once the plate is made.

Where sales tax applies and was not collected at checkout, we invoice it separately. Tumbler upgrades, quantities above the published tiers, and purchase orders are quoted and invoiced through a written proposal rather than through checkout.

3a. Team orders paid online

A team order is 12 to 100 boxes of one ready-made design, paid on our checkout page and shipped in the contiguous United States, either together to one business address or each box to its own recipient. The price per box shown at checkout includes the products, the gift box, your card message, hand packing and standard tracked ground shipping either way; there is no extra charge for separate addresses. When each box goes to its own recipient, we email you a recipient list after payment. The ship-by date shown at checkout holds if the completed list reaches us within 2 business days of payment; a later list moves it by the same number of days. We are not responsible for a box that cannot be delivered because of an address on the list.

An order placed in any week (Monday to Sunday, Pacific time) ships by the Friday of the following week at the latest; the date is shown at checkout. For team orders that date applies in place of the 72-hour prep window in section 5. An order paid by bank transfer is packed once the payment clears and ships by the Friday of the week after it clears. If the address you enter is in Alaska, Hawaii or outside the contiguous United States, we contact you about the extra shipping before anything ships.

Where sales tax applies and was not collected at checkout, we invoice it separately. More than 100 boxes, and custom or logo-branded boxes (from 100 boxes), are quoted rather than sold through checkout.

Team orders are final sale. Every box is packed to order and contains food, so once a team order is paid it cannot be returned, refunded or cancelled. You agree to this in the required terms checkbox at checkout. This does not limit section 6: a box that arrives damaged, defective or incorrect is replaced at our expense.

4. Product substitutions

Artisan goods run in batches. If a specific product is unavailable we may substitute an item of equal or greater value, keeping the aesthetic, category, and quality of the box. For custom branded orders we will get your written approval before substituting.

5. Delivery: 72-hour prep, tracked ground ship, and the 50-box SoCal hand-delivery threshold

Non-branded orders are prepped inside 72 hours of order confirmation (orders placed before 2:00pm PT Monday–Thursday). If we miss that window, we refund shipping; where shipping was included or free, we credit the equivalent against your invoice instead, so the remedy is never zero.

Custom-branded orders are not covered by the 72-hour window. Logo printing, branded ribbon and custom inserts add 7–14 business days of production before the order enters prep. This is the governing figure; where any other page on this site states a different branded lead time, this one controls.

Large and branded waves are scheduled, not queued. Because every box is packed by hand, our studio has a finite weekly output. For orders above 100 boxes, or any branded run, we confirm a production window in writing when we quote, and that written window — not the 72-hour prep SLA — is what we commit to. If we cannot meet the date you need, we say so before you order rather than after.

After prep, orders ship via tracked ground carrier — typically 1–3 business days within SoCal and 2–5 business days CONUS, though transit time is at the carrier's discretion. Batched orders of 50 boxes or more shipping to Southern California (Los Angeles, Orange, San Diego, Riverside, San Bernardino, and Ventura counties) are eligible for same-day hand-delivery of the full wave on the day prep completes, in lieu of ground ship. Orders outside those six counties are not eligible for hand-delivery. Smaller orders inside them normally ship tracked ground; on a tight date a small local order can often be hand-delivered the same day at no delivery charge, but only once we have confirmed it in writing before you order. See /72-hour-promise for the full SLA.

We are not responsible for delays caused by incorrect addresses, recipient unavailability, weather, or carrier disruption, though we'll alert you as soon as we know.

6. Damage, defects, and refunds

If a box arrives damaged, defective, or incorrect, email hello@pacificgiftbox.com within 48 hours of delivery with photos. We will replace the item or the full box at our expense. Because gift boxes are custom and often contain perishables, and except as stated for annual program reservations in section 3, all other sales are final: a paid order cannot be returned, refunded or cancelled. When you pay online, on a team order checkout or on a payment link we send you, you agree to this in a required checkbox before paying.

7. Alcohol and regulated items

We do not ship alcohol; every box in the catalogue is alcohol-free. No age verification or adult signature is required on delivery.

8. Intellectual property and logos

Website content, photography, and packaging design are the property of Strabella LLC. When you send us a logo or brand asset for custom branding you keep all rights in it, and grant us a limited license to print, produce, and reproduce it solely to fulfill your order.

9. Limitation of liability

To the fullest extent permitted by law, Strabella LLC will not be liable for indirect, incidental, special, or consequential damages arising from your use of the site or an order. Our total aggregate liability for any claim will not exceed the amount you paid for the specific order giving rise to the claim.

10. Governing law and disputes

These terms are governed by the laws of the State of California. Any dispute will be resolved in the state or federal courts located in Orange County, California, and you consent to that venue.

11. Contact

Questions about these terms? Email hello@pacificgiftbox.com or visit our contact page.

Strabella LLC
Costa Mesa, CA 92626
Operating the Pacific Gift Box Co. brand