Returns & replacements
If it is wrong, we replace it.
Corporate gift boxes are assembled to order with perishable food, so they are not returnable once packed — but nothing leaves without us making it right first.
Before packing
change or cancel any order at no cost, right up until we begin assembly. Tell us and it stops.
Damaged in transit
send a photograph within 7 days of delivery and we replace the box and re-ship at our cost. No return needed — keep or discard the damaged one.
Wrong item or a missing item
we ship the correction immediately, no questions and no charge.
A substitution you did not approve
if we swapped something without confirming it with you first, that is our error and we replace the box.
Undeliverable address
we hold the box and re-ship once you give us a corrected address. One re-ship is free.
Branded production
once artwork is approved and printing has started, printed materials cannot be cancelled — that cost is committed to our printer. We always send a proof before that point.
Substitutions
Products shown represent the current curation. If an item becomes unavailable, any proposed substitution will be of equal or greater value and will be confirmed before fulfillment.
Something to sort out? Email us with the order and a photograph and we will fix it.