Frequently asked
The questions buyers actually ask.
Minimums, lead times, where we hand-deliver, branding, allergies and how invoicing works. If yours is not here, text or email and a person will answer it.
Ordering
- What is the minimum order?
- Every order starts at 12 boxes — the Holiday Collection, the Signature boxes and the ready-made lines alike, packed by hand the same way at twelve as at five hundred. Custom boxes, built to your brief or carrying your logo on the box, ribbon, insert or a keepsake, start at 100 boxes. The 9 Signature boxes start at $65 and the 26 Holiday boxes run $59–$179. The Annual Corporate Gifting Program is reserved separately and starts at 50 gifts for the year; below that we quote a straight order instead.
- How do I actually place an order?
- Pick a box and send the quote form, or tell Olivia in the chat what you need — she can price it and take the order there. Either way a person confirms the order by email before anything is produced or charged. We do not take card details in chat.
- Can I change or cancel after ordering?
- change or cancel any order at no cost, right up until we begin assembly. Tell us and it stops.
Delivery
- How fast can you deliver?
- Non-branded boxes are packed within 72 hours. Orders of 50 or more inside our 6-county Southern California footprint are hand-delivered free on the day packing completes; everything else normally ships tracked ground, arriving 1–5 business days after that — though a small local order can often go the same day, hand-delivered free, confirmed in writing first.
- Where do you hand-deliver free?
- Orders of 50 or more delivering to Los Angeles, Orange, San Diego, Riverside, San Bernardino and Ventura counties — 6 counties in total. Reserve the wave by 2pm PT, Monday–Thursday. Everything else normally ships tracked ground.
- Is there a same-day option for a small order?
- Same-day is often possible for a small order in Southern California — about a dozen boxes, hand-delivered locally at no delivery charge. Tell us the date, and the time if it matters, when you ask, and we confirm in writing what we can do before you commit; we never promise it blind. Orders of 50 or more inside our 6-county footprint are hand-delivered free on the day packing completes. A large order, or a custom-branded one, cannot go out the day it is ordered; it runs on its normal lead time: packing within 72 hours, and branding adds 7–14 business days of production first.
- Can you ship to each recipient individually?
- Yes, and there is no extra handling charge for it. Send a spreadsheet with names and addresses and we ship each box separately with its own gift message. Most of our orders work this way.
- Do you ship outside the contiguous United States?
- Alaska, Hawaii and international shipments are quoted separately — the carrier cost and the customs paperwork are different enough that a flat rate would be wrong. Tell us the destinations and we will price them.
Customization
- Can you put our logo on the box?
- Yes — on the box, the ribbon, the note card, and on some products. Custom-branded orders — logo on the box, ribbon, or insert card — add 7–14 business days of production before packing begins. We send a proof before anything prints. Custom and logo-branded boxes start at 100 boxes.
- Can we choose what goes inside?
- Yes. The gift builder lets you pick your own products from our current list at each tier, and the Annual Corporate Program includes a set number of selections per box. Every product on those lists is one we stock and can photograph.
Products
- What if something we picked is unavailable?
- Products shown represent the current curation. If an item becomes unavailable, any proposed substitution will be of equal or greater value and will be confirmed before fulfillment.
- Can you accommodate allergies?
- We can build a box with no nut-containing items, and we do it often. We cannot call it allergen-free: every box is packed by hand in one studio, on shared surfaces, alongside products that contain nuts, dairy, soy and wheat, and we do not control what happens in our suppliers' facilities. If a recipient has a severe or anaphylactic allergy, tell us before you order — we will send you the actual ingredient and manufacturer allergen statements for that box so you, or they, can make the call. We would rather lose the order than guess.
- Will chocolate melt in summer?
- It can, which is why every product that melts is labelled in the builder and why there is a filter to hide them. On a warm route we will suggest heat-safe swaps rather than let a box arrive ruined. Ask and we will tell you what we would change.
Programs
- What is the Annual Corporate Gifting Program?
- It starts at 50 gifts for the year — that is the annual minimum, at the regular per-box price — and from 100 gifts every box is 15% off. You reserve up front, we customise and store everything at no additional storage fee, and we ship each gift when you send recipient details at least 7 days ahead. Under 50 gifts a year, a straight order is the better fit and we will say so.
- Do you charge a platform or subscription fee?
- No. There is no software fee, no seat licence and no annual contract. You pay for boxes and for shipping where it is quoted separately. That is the whole invoice.
Payment
- How does payment work?
- We invoice. Purchase orders and net terms are available for established accounts — tell us your procurement requirements and we will match them. Nothing is charged before you confirm the order.
Still deciding? These answer the rest.